Complaining to the Local Integrated Care Board (ICB) formerly NHS England
We hope that if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. This does not affect your right to approach the ICB if you feel you cannot raise your complaint with us, or you are dissatisfied with the result of our investigation.
Should you wish to make a direct complaint to the ICB or other external body please contact:

Lancashire and South Cumbria ICB
Telephone: 0800 032 2424
E-mail: [email protected]
Write to: Level 3, Christ Church Precinct, County Hall, Fishergate Hill, Preston, PR1 8XB

The Parliamentary and Health Service Ombudsman:
Website: www.ombudsman.org.uk
Email: [email protected]
Helpline: 0345 015 4033
Address: Millbank Tower, Millbank, London SW1P 4QP

Care Quality Commission
Website: www.cqc.org.uk
Email: [email protected]
Tel: 03000 616161 Address: Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG

Dental Complaints Service: (for private treatment)
Website: www.dentalcomplaints.org.uk
Email: [email protected]
Tel: 08456 120540